Waiting on hold is one of the most annoying and time-consuming things you can do but Google Search Call Service will wait for you on hold to save your time. Whether you need to book a flight, return a product, or file a claim, you often have to endure endless music and automated messages before you can talk to a real person.
But what if you could let Google Search do the waiting for you? That’s what Google is working on, according to 9to5Google. Google is developing a Search feature that will wait on hold for you and call you back when a live customer service rep is ready to speak to you.
It’s currently available to Search Labs users, which means it may be rolled out to all Search users in the near future.
How Google Search Call Service Works ?
The feature is very easy to use. All you need to do is search for a supported company on Google Search, and you will see a button that says “Request a call”. Tap on it, and you will be asked to provide your reason for calling, your contact information, and your preferred callback time.
Then, you can sit back and relax while Google Search waits on hold for you. When a rep is available, Google Search will notify you and connect you with them. You can also cancel or reschedule your request at any time.
Who Google Search Call Service Supports ?
The feature is currently supported by a few companies, such as most of the major U.S. airlines, insurance companies like State Farm and Esurance and retail companies like Best Buy and GameStop.
Google plans to add more companies in the future, as well as expand the feature to other countries and languages. If Google’s testing goes well, this feature could become a standard option for Search users.
Why It Matters ?
This feature could be a game-changer for both customers and businesses. Customers can save time and frustration by avoiding long waits on hold. They can also multitask and do other things while Google Search handles the call for them.
Businesses can improve their customer satisfaction and loyalty by reducing the wait times and providing a better service experience. They can also save money and resources by optimizing their call center operations.
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The Bottom Line
In the era of AI, it’s refreshing to see a tech company introduce something that’s both simple and useful. Google Search’s call service feature could be a great solution for the common problem of waiting on hold.
It could benefit both customers and businesses by saving time, money, and hassle. If you are a Search Labs user, you can try it out now. If not, you may have to wait a little longer, but hopefully not on hold.